Here’s a sample resume we recently produced for a Receptionist in Malaysia.
In this article, you’ll learn:
- About the Receptionist Role
- What Hiring Manager Look For In Receptionist Resumes
- Receptionist Job Opportunities
- Job Hunting Tips from our Resident Headhunter
Receptionist CV [Full Sample]
Here’s a full Receptionist resume sample, which we wrote for a client recently.
- Hospitality executive with strong background in frontline receptionist and customer service. Held receptionist and concierge positions for top-rated hotels in Malaysia, including Genting Malaysia and The Kowloon Hotel
- Excellent communication skills; experienced at interacting with a diverse group of people and building strong customer relationships
- Solid computer skills and proven ability to plan and organize tasks and responsibilities efficiently.
- Strong track record in managing and resolving customer concerns effectively.
- Perform full spectrum of duties assigned to front desk of 5-star hotel in Malaysia, including checking in and out of guests, reservations, foreign exchange, and daily accounts closing [The opening line captures all the reader needs to know about the role.]
- Handle telephone and front desk enquiries within a high-volume environment. Manage upset customers, solve problems quickly, and build clients’ trust to prevent loss of key accounts [This line demonstrates the candidate’s strong decision making and problem solving skills.]
- Discuss and offer Genting Exclusive Membership Program to new guests
- Liaise with other departments in front office, housekeeping, F&B, and concierge to meet unique guest demands [This is where the communication and coordinations skills of the candidate is represented.]
- Successfully established strong relationship with new hotel guests and increased membership base of Genting Exclusive Membership Program by 20% month on month [Cite quantifiable metrics to support your achievements. Do, however, be aware of your company confidentiality clause.]
- Consistently received commendations from new and existing clients for excellent performance and satisfactory customer service.
- Oversaw guest check-in, check-out, and reservation processes. Discuss summary of facilities available and occurrences of special events to potential customers [Simple, clear overview of the job you previously done. No need to go into deep detail about previous workscopes.]
- Reported to and assisted Guest Services Manager in providing customer service to new guests and existing clients. Effectively managed concerns and communicated positions to resolve problems
- Diploma in Hotel Management, Malaysia International Hotel and Tourism College (MIHTC), Malaysia | 2008
- Certificate in Hotel and Restaurant Operation, Malaysia International Hotel and Tourism College (MIHTC), Malaysia | 2006
- Technical Skills: Microsoft Office Suite, Hospitality Management Systems (HMS)
- Languages: Fluent in English, Bahasa Melayu and Mandarin
- Availability: 1 month’s notice
References available upon request
About the Receptionist Role
The receptionist is usually the very first person in the company that clients, suppliers, applicants and others who have business to transact with the company interact with. These interactions are either face-to-face or through phone. The receptionists’ role is very important because they are the face or representative of the company to others. The impression they leave, especially to the customers, can make a big difference in the ensuing business of these customers to the company.
Aside from managing the reception desk, the receptionist welcomes clients, answers, screens and directs calls to the right party, books meetings, and sorts and distributes posts, and arranges couriers.
Applying for a receptionist position should not be taken lightly. Companies go to great lengths to be able to hire efficient and personable receptionists who can add to their company’s customer service image. Your resume will be the first tool to convince prospective employers you have got what it takes to deserve the job.
What Hiring Managers Look for in Receptionist Resumes
- Customer Service Orientation: A receptionist deals with both external and internal customers at work. Let the hiring personnel know you a thorough understanding of the concept of customer-supplier relationship by citing examples of past experiences that demonstrated quality service skills for both external and internal customers.
- People Skills: This includes being cheerful, being pleasant even in conflict situations, and putting customers at ease. Even before your actual interview, you can already show the prospective employer your human relations skills by citing specific instances that made people appreciate your service.
- Organizing Skills: A clear description of your roles and responsibilities, as a former receptionist, or other jobs you had, will give the hiring company a good idea of your organizing skills. Also list in your qualifications the computer programs and tools you have worked with. They are good indicators of your capability to be systematic at work.
- Confidence: This is the ability to deal with people in all levels of the organization. It will help to mention in your job descriptions the types and levels of people you successfully did business with in the past.
- Communication Skills: In an environment like Malaysia’s where several languages are used, English proficiency will be valued by the employer. A GCSE in English will be interesting information for the prospective employer to know.
- There are no special academic or technical requirements for receptionists. List all the courses and relevant trainings you have. They all add up to your qualifications.
- If you have taken special courses (certificate or diploma) in Customer Service or Business Administration, highlight them. They will give you an edge over other applicants.
- Citations for exemplary performance especially in the area of customer service will boost your resume, so do not fail to include them in your record.
Receptionist Job Opportunities
Job Hunting Tips from our Resident Headhunter
- Create a winning cover letter and send it along your resume. The cover letter will serve as an introduction about yourself and is a great venue to answer the question “Why should we hire you?”
- Be active on social media, particularly on LinkedIn. Make sure to create a strong online profile that represents you and you professional experiences. Here’s our comprehensive guide on writing a great LinkedIn profile.
Before You Go…
Be sure to download this resume sample, which uses our tested-and-proven resume writing techniques, as a guide for your own CV. Best part is, this sample is available for free 🙂
And before you start sending out applications, send us your resume for a free CV feedback analysis from our team. We’ll review your CV in detail, share personalised feedback on its strengths and weaknesses, and show you how you can improve it.