Hospitality Resume Sample

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It would be a huge understatement to say that hospitality and entertainment have taken a battering this year.

If you’re in hospitality, this year has been extremely hard for you.

We understand how it feels to be an anxious jobseeker in such challenging times.

So we want to help you as much as we could. We’ve put together an Ultimate Guide to writing a Hospitality Resume that helps you to position yourself to land a new role quickly.

Read on to find out!

 

This guide will show you:

 

Full Hospitality Manager Resume Sample

Here’s a sample resume we recently produced for a Hospitality manager in Malaysia.

AMANDA YEOW

HOSPITALITY MANAGEMENT PROFESSIONAL

PERSONAL INFORMATION

Tel.: +60 12 XXXX XXXX | Email: ayeow@email.com | Nationality: Malaysian


EXECUTIVE SUMMARY

  • Seasoned hospitality management professional with proven track record in hotel operations, customer service, and employee training and relations at leading hotels and resorts in Malaysia including Resorts World Genting and Legoland Malaysia. [This is a perfect opening line for your profile. Mention names of hotels and establishments you’ve worked for in order to give a good impression to hiring managers.]
  • Played pivotal role in successful opening of Legoland Malaysia [This is another strong line to include in your executive summary as USS is a big project, and you being part of its opening shows a good deal of experience.]
  • Highly organized and meticulous results-oriented individual with capacity to create high value results for customer and organisation via careful trend evaluation and analysis
  • Highly experienced in effectively managing and resolving customer concerns
  • Excellent leadership, interpersonal and mentorship skills; proven ability to build meaningful relationships with customers, vendors and colleagues from diverse backgrounds, including high net-worth clients.

Significant Highlights

  • Successfully restructured Housekeeping department which increased overall staff performance by 65% and reduced customer complaints by 90%
  • Significantly improved hotel’s service standard from average performance to achieving 4.8/5 stars rating, raising Resorts World Genting Malaysia’s profile as key luxury integrated hotel resort in Asia

AREAS OF EXPERTISE

 Curriculum Development  Public Speaking
 Academic Research  Innovative Learning
 Educational Leadership  Classroom Management

[Ensure the keywords here mirror those used in the job ad. The first round of vetting is often done by a software scanner. This section helps to pad the CV with key hospitality / hotel management phrases necessary to get past those scanners.]


PROFESSIONAL EXPERIENCE

HOTEL MANAGER {HOUSEKEEPING}                                              Feb 2013 – Present
Resorts World Genting, Malaysia
  • Supervise team of 100 housekeeping staff in overseeing Housekeeping and Bell Services for 5-star hotel in Malaysia; qualified trainer for both departments [This is a good opening line as it clearly states the focus and size of your responsibility. In 1 line, the reader knows exactly the what the role is about.]
  • Pivotal in restructuring Housekeeping department; took charge of hiring process, established service standards and protocols for daily operations and ensured strict compliance for excellent service delivery [Throw in a few hospitality jargons here.]
  • Design and execute training programmes and plans for Housekeeping and Bell Service staff. Improve departments’ expertise by conducting constant training and development programmes and delegating responsibilities strategically [A great manager knows how to delagate responsibilities accordingly.]
  • Conduct trend analysis through surveys, progress reports, and customer feedback. Conceptualise and implement corrective action plans to address areas of improvement
  • Forge rapport and close working relationships with key industry partners and high net-worth hotel guests

Significant Highlights

  • Successfully restructured Housekeeping department which increased overall staff performance by 65% and reduced customer complaints by 90% [Cite quantifiable metrics to support your achievements. Do, however, be aware of your company confidentiality clause.]
  • Significantly improved hotel’s service standard from average performance to achieving 4.8/5 stars rating, raising Resorts World Genting Malaysia’s profile as key luxury integrated hotel resort in Asia [The more data you provide, the better.]
  • Excelled in employee relations; developed programmes to retain employees and introduced good employment benefits, resulting in reduction of staff turnover

 

PARK OPERATIONS MANAGER                                                      Dec 2007 – Jan 2013
LEGOLAND, Malaysia

  • Joined as pre-opening staff to lead and train over 120 team members in performing full spectrum of park operations prior to park opening [Simple, clear overview of the job you previously done. Notice also how the remaining bullet point is shorter.]
  • Established work processes and operation guidelines for smooth running of park; provided mentorship to team members by identifying training needs and monitoring performance [Highlight management skills by mentioning training and mentorship you’ve conducted.]
  • Provided guest services in park; resolved guests’ concerns efficiently to enhance customer satisfaction and attract loyal customer base

Significant Highlights

  • Spearheaded setting up Park Operations Team for opening of Legoland. Entire team was pivotal in attracting and retaining more than 2 million visitors within 9 months from opening
  • Promoted from Park Operations Officer to Park Operations Manager within 12 months of employment [The Significant Highlights section is a good venue to brag about promotions.]

 

TEAM LEADER – CONCIERGE                                                        Jan 2005 – Nov 2007
Oasis Suites KL, Malaysia

HOTEL RECEPTIONIST                                                                   Apr 2004 – Dec 2004
Amari Johor Bahru, Malaysia


EDUCATION & PROFESSIONAL QUALIFICATIONS

  • Advanced Diploma in Hospitality Management, STEI Institute, Malaysia | 2004
  • Diploma in Hospitality Management, STEI Institute, Malaysia | 2000

AWARDS & CERTIFICATIONS

  • Qualified Trainer in Housekeeping and Bell Services, Genting Malaysia
  • Management Development Training, Genting Malaysia
  • Presenting Yourself in Confidence in Public Speaking & Presentation, Public Speaking Academy

MISC. INFORMATION

  • Technical Skills: MS Office Suite
  • Languages: Fluent in English, Bahasa Melayu, Mandarin, and Cantonese
  • Availability: 1 month’s notice

References available upon request
[There’s no need to list your references; if HR is interested in you they will ask you for them.]

Want a winning CV like the Hospitality Resume Sample above? Click the button below to get our full set of CV samples, delivered straight to your inbox!

 

What do you think of the resume above?

As recruiters ourselves, we LOVE seeing resumes like hers.

Out of 100 hospitality Resumes we receive, you can bet this candidate would be called in for an interview!

Why?

Because she knows exactly how to present herself succinctly and effectively.

Her Resume is great!

It tells us all we need to know about her – in just 2 pages.

 

What about you? Are you curious how your Resume might fare in front of recruiters?

Well, we’re recruiters ourselves, and we’d love to be your second pair of eyes. Just send us your Resume for Free CV Feedback! We will review your resume and provide a free, non-obligatory assessment of your Resume.

Get professional recruiter feedback, tips for improvement, and strategies to boost your resume. Reach out for Free CV Feedback now 🙂

 

Her Resume hits the sweet spot of 2-3 pages. What about yours?

If you’re feeling inspired to rewrite your Resume, get a headstart with our Free Downloadable CV Templates! Or, why not download this CV sample first? Use it as a guide when writing your own Resume.

You might be wondering – what makes this Hospitality Resume sample so great?

 

Breaking Down the Hospitality Resume Sample

Hospitality Professional Resume Executive Summary

First, the candidate captures our attention with an effective Executive Summary, the opening paragraph of her Resume.

As Hospitality Professionals, you can think of this as your elevator pitch.

In the 6 seconds recruiters spend reading your Resume, they will read your Executive Summary first.

This means the Executive Summary is arguably the most important part in your Resume. It should inform them all they need to know about you and your career.

Be sure to present your unique selling point and career narrative in your Executive Summary.

 

Of the two Hospitality Resume Executive Summaries below, which do you think is more effective?

WRONG

  • Hospitality Manager with experience in hotel operations at leading hotels and resorts in Malaysia.
  • Excellent at dealing with different types of people, from clients to customers and other team members.
  • Stellar leadership, interpersonal and mentorship skills, with a special ability to build relationships with colleagues and senior management from diverse backgrounds to meet and surpass established KPIs.
  • Fun, outgoing personality, who is easy to integrate into any team.

 

RIGHT

  • Seasoned hospitality management professional with proven track record in hotel operations, customer service, and employee training and relations at leading hotels and resorts in Malaysia including Resorts World Genting and Legoland Malaysia
  • Played pivotal role in successful opening of Legoland Malaysia
  • Highly organized and meticulous results-oriented individual with capacity to create high value results for customer and organisation via careful trend evaluation and analysis
  • Highly experienced in effectively managing and resolving customer concerns
  • Excellent leadership, interpersonal and mentorship skills; proven ability to build meaningful relationships with customers, vendors and colleagues from diverse backgrounds, including high net-worth clients.

Significant Highlights

  • Successfully restructured Housekeeping department which increased overall staff performance by 65% and reduced customer complaints by 90%
  • Significantly improved hotel’s service standard from average performance to achieving 4.8/5 stars rating, raising Resorts World Genting Malaysia’s profile as key luxury integrated hotel resort in Asia

 

The second one, right? But what makes it better?

It demonstrates:

  • Candidate’s personal career narrative, from the prior companies she’s worked at, to the specific hospitality skills she is experienced in. In contrast, the first executive summary is bland and generic – what we call motherhood statements.
  • An understanding of what the recruiter is looking for. Every point answers the “So what?” question.
    • So what if the candidate has a fun, outgoing personality? It means she’s extremely comfortable dealing with clients, and you can rely on her to resolve customer concerns.
    • So what if she is organised and meticulous? This implies she creates structure in the fast-paced and chaotic nature of the hospitality sector – a perfect personality fit!
  • Candidate’s Key Achievements. Significant Highlights are akin to testimonials of your skills. As a professional in the service industry, you know how a stellar customer testimonial leads to HUGE returns. Achievements show recruiters why the candidate should be hired. We’ll elaborate more on Achievements below.

 

It isn’t easy to craft an effective elevator pitch. Likewise, writing a succinct Executive Summary is equally challenging. Don’t fret – we’re here to help you! Just send us your Resume for a free review – we’ll look through it and share our feedback – all at no cost!

 

 

Key Skills to include in a Hospitality Manager Resume

After captivating the recruiter with a strong Executive Summary, you want to show them specific skills you can bring to the table.

In this section, insert skills that you are proficient in. Be mindful to include exact keywords used in the job description. This increases the chances of getting your Resume past ATS scanners (CV scanning software).

ResumeWriter Tip: Scan the job application and weave the exact key phrases used in the description, into your Resume.

 

Examples of Hospitality Resume Key Skills:

  • Customer Service
  • Conflict Management and Resolution
  • Attention to Detail
  • Teamwork
  • Multi-tasking
  • Flexibility
  • Time Management
  • Communication
  • Interpersonal Skills
  • Problem Solving
  • Cultural Awareness
  • Language Fluency
  • Strategic Planning/Roadmapping
  • Reservation Systems
  • Report Generation

 

Achievements and Work Experiences in Hospitality Resumes

Work Experiences

Break your work experiences into 2 parts – daily workscopes and achievements.

When writing daily workscopes, cluster them around responsibilities and high-level summaries, supporting them with metrics. Omit implied workscopes to save space.

Keep your CV short and sharp!

 

Here’s a sample Work Experiences section in a Hospitality Manager Resume.

WRONG

  • Responsible for large team of staff for 5-star hotel. Took charge of Housekeeping department hiring process by redesigning workflow from ground up and established their service standards and protocols for daily operations.
  • Trained Housekeeping service staff so they become more efficient at their job. Designed training programmes independently and sought management approval.

 

Here’s another one.

RIGHT

  • Supervise team of 100 housekeeping staff in overseeing Housekeeping and Bell Services for 5-star hotel in Malaysia; qualified trainer for both departments
  • Pivotal in restructuring Housekeeping department; took charge of hiring process, established service standards and protocols for daily operations and ensured strict compliance for excellent service delivery
  • Design and execute training programmes and plans for Housekeeping and Bell Service staff. Improve departments’ expertise by conducting constant training and development programmes and delegating responsibilities strategically
  • Conduct trend analysis through surveys, progress reports, and customer feedback. Conceptualise and implement corrective action plans to address areas of improvement

 

Clearly, the latter Work Experience example reads so much better than the former.

Why?

  • The second Work Experience example is easier to read. Each bulletpoint specifies one task. In contrast, the first line of the former example combines multiple tasks in the same line. Candidates do this to impress recruiters with their hefty scope of work, but end up confusing them instead. Don’t do this!
  • Specific traits are highlighted. One point conveys how she restructured the Housekeeping department. Another marks her improvement of their training processes. Every point clearly highlights a skill or task.
  • Implied work experiences like conducting daily housekeeping or attending department meetings are omitted.

 

Don’t you see how a world of difference exists between the first and second versions? Communicate your roles clearly in your Resume when writing. This helps you stand out. If you’re not sure how, let us help! Feel free to reach out to us.

 

Achievements

Writing effective workscopes is important.

But it’s only the first half of the Job Description section.

Achievements elevates your Resume from an okay 4 stars to a glamorous 5 stars.

How do you write great Achievements in your Resume?

 

Take a look at this example.

 

RIGHT

Significant Highlights

  • Spearheaded setting up Park Operations Team for opening of Legoland Malaysia. Entire team was pivotal in attracting and retaining more than 2 million visitors within 9 months from opening
  • Promoted from Park Operations Officer to Park Operations Manager within 12 months of employment

 

The candidate’s workscope tells us she played an important role in setting up Legoland in Malaysia.

But her Achievements section shows that her efforts led to attracting and retaining millions of visitors in less than a year of opening.

Isn’t that an amazing feat?

Think of how many recruiters she’d impress with this one Achievement.

 

Writing great Achievements are the secret sauce to a successful resume. As a Hospitality Professional, what kinds of Achievements could you write?

  • Include projects which you have led and their resulting tangible business benefits, if any. Projects and benefits could be:
    • Visitor Numbers and Revenue
    • Upskilling and Training Programmes
    • Media Features
    • Local/Regional Hospitality Awards
  • Tie your projects to business benefits if possible. Hiring managers and employers want to see your results.
  • One especially crucial area to talk about is your experience in enhancing the customer experience or driving traffic/visitors.

 

Writing Hospitality Resumes can be especially challenging. Our Hospitality clients ask us lots of great questions when writing their Resumes:

  • Hospitality is so task-driven; what kinds of Achievements can be included?
  • Are my Achievements substantial enough?
  • Are some of my Workscopes essential; or should I omit them?

If you have questions about your Resume, or would like a second opinion, don’t hesitate to reach out! Just send us your CV, and we’ll get back to you!

 

 

Key Pointers Recruiters Look For In Hospitality Resumes

You’ve learnt what it takes to write a successful Hospitality Manager Resume. But what exactly are some of the latest skills that Hospitality recruiters looking out for?

We’ve poked around our network of recruiters and headhunters in Malaysia. This is what we’ve learnt:

  • Excellent Customer Service Skills: Careers in the hospitality industry covers a broad range of functions, as well as job titles, all of which involve customer care and client servicing related to entertaining, hosting, and catering to guests. Make sure that you are able to highlight your customer service skills and experience in your resume.
  • Team / Staff Management: If you are opting for higher roles or positions, make sure to include significant management skills. Mention teams you’ve worked with, staff you’ve directed, and projects you’ve held.
  • Knowledge in Hotel Operations: Show various positions you’ve held that prove you’re familiar with hotel operations and managing various functions.
  • Include hospitality-related training and certifications you were able to secure. These will make you a more competitive candidate for the job. Highlighting your relevant certifications at the Executive Summary section of your Resume is a sure-fire way to keep hiring managers interested.
  • While most hospitality jobs don’t require their candidates to have complex technical skills, mentioning about your technical knowledge can help you boost your profile.

If you have unique experiences with these in-demand hospitality skills, be sure to weave them into your resume!

 

Free Hospitality Resume Feedback

Now you know how to write a great Hospitality CV, and what the latest hiring trends are. Why not try writing your own CV, using our Free Downloadable CV Templates?

If you’ve any questions, don’t hesitate to reach out. We’re here to help!

Before you start sending out applications, don’t forget to get a free CV Feedback Session with our team! We’ll give your Resume a free review, before you start your job search!

 

Hospitality Job Opportunities in Malaysia

Finding a hospitality role in Malaysia might be tough. But it doesn’t have to be. You could:

  • Join LinkedIn groups or follow companies you wish to work for to keep abreast with new job openings.
  • Alternatively, you can reach out to these headhunters in Malaysia to learn about any vacancies they may be trying to fill out.

 

How to Score More Hospitality Job Interviews

 

How to Prepare for a Hospitality Job Interview

Managed to land a hospitality job interview? Congratulations!

You’re just one step away from the job of your dreams!

Prepare for the job interview with our handy interview guides:

 

There you have it – an ultimate guide on how to write a stellar Hospitality Resume, and how you could maximise your success of landing a role. Once again, don’t forget to send your Resume to us for Free CV Feedback after you’ve written yours – a second opinion doesn’t hurt!

 

While you’re at it, don’t forget to check out our Cover Letter Samples, Templates & Tips, or download our Downloadable Free CV Templates to get started on your new CV.

 

All the best!

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